westlachill
Member
- Joined
- Feb 26, 2021
- Messages
- 7
- Reaction score
- 1
I feel like I just got scammed and I wanted to give a heads up to this community so everyone is aware. I'm not going to go into any details about the shoes, the customer service, etc. All of that was fine, with one glaring exception:
If you choose to return a pair of shoes (not having to do with sizing or quality issues), shipping and duties will be deducted from the final refunded amount.
This is in my view an absolutely outrageous scam. In my case (to and from New Jersey), this worked out to a penalty of 80 euros for the Artista Goya penny loafers in black with lasted shoe trees. The original amount paid for those items was 429.75 euros and I received a refund of 349.75 euros.
Toni's response here was pretty much "tough luck buddy". I'm going to reiterate that I think this is absolutely outrageous and, unsurprisingly, TLB buries this information in their return policy and certainly doesn't allude to the precise hefty toll that will be exacted, should you commit the egregious sin of deciding that shoes you've never seen in person are not what you want after you receive them.
I see this as extremely unprofessional and TLB is clearly not a company that is equipped to do business with US customers.
Buyer beware.
If you choose to return a pair of shoes (not having to do with sizing or quality issues), shipping and duties will be deducted from the final refunded amount.
This is in my view an absolutely outrageous scam. In my case (to and from New Jersey), this worked out to a penalty of 80 euros for the Artista Goya penny loafers in black with lasted shoe trees. The original amount paid for those items was 429.75 euros and I received a refund of 349.75 euros.
Toni's response here was pretty much "tough luck buddy". I'm going to reiterate that I think this is absolutely outrageous and, unsurprisingly, TLB buries this information in their return policy and certainly doesn't allude to the precise hefty toll that will be exacted, should you commit the egregious sin of deciding that shoes you've never seen in person are not what you want after you receive them.
I see this as extremely unprofessional and TLB is clearly not a company that is equipped to do business with US customers.
Buyer beware.